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Terms & Conditions

These terms of use apply to your use and viewing of our website at www.stitcharena.com (the ‘Website’). Your use of our Website indicates your acceptance of the terms of use set out below. If you do not agree to these terms of use you must not use our Website.

We may update or revise these terms of use at any time without notice. You are responsible for reviewing these terms of use on each occasion that you visit our Website and if you continue to use our Website after changes are made you are deemed to have accepted them. Certain provisions of these terms of use may be supplemented or superseded by expressly designated legal notices or terms located on particular pages of our Website.

Registration and Shopping

Registration is free but gives you the option to enable us to contact you with news of forthcoming events.

Confirm Order Details

This takes you to WorldPay for payment transaction to take place.

For enquiries about your placed order from the Stitch Arena Stockroom, such as delivery of goods, cancellation, duplication of order and refunds, please email enquiries@stitcharena.com  quoting the reference number of your order.

Please keep details of your WorldPay login and Password secure. If you have mislaid your details, simply click on the link below to take you to the WorldPay Shopper section.

For futher information go to WorldPay Shopping, WorldPay FAQs  and WorldPay Privacy

Intellectual Property

Unless otherwise stated, the copyright and other intellectual property rights in the Website (including without limitation all content, materials and technology used or appearing on the Website) belong to us or our licensors. All rights are reserved.
You may print off or download content on our Website as permitted under the fair dealing provisions of the Copyright Designs and Patents Act 1988 (as amended) (sections 28 to 30) for the purposes of viewing it on your computer, research for non-commercial purposes, private study, criticism, review and news reporting, provided that you do not alter it in any way and acknowledge us as the source of the content and the copyright owner. All other use or copying of any of the contents of our Website, other than as expressly permitted by us or permitted by law, is prohibited.  Nothing in our Website should be taken as conferring any licence or right to use any trademark displayed on our Website without the prior written approval of the trademark owner.

User Material and Conduct

You agree to comply with all applicable laws and regulations when using this site. You are responsible for all material and content sent from your computer. You are prohibited from posting or transmitting to or from our Website any material:
that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or for which you have not obtained all necessary licences and/or approvals; or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse our Website (including, without limitation, by hacking).

If we, in our absolute discretion, consider that you have made improper use of Website or any part thereof, we reserve the right to remove without notice any unacceptable or undesirable content or material and to block, suspend or terminate without notice your access to our Website or any part thereof.
We shall fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these terms of use.

Availability

Whilst we take reasonable steps to ensure that our Website is available and accessible to permitted users, we do not warrant that our Website will be continuously available, or that your use of our Website will be uninterrupted or error free or that the Website or servers will be free from attack. Access to our Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Content

Whilst we endeavour to ensure that the content and information on our Website is correct, we do not warrant the accuracy and completeness of such material. We may make changes to the material on our Website and to the services described in it, at any time without notice. The material on our websites may be out of date and we make no commitment to update such material. The material on this site is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms of use might have effect in relation to this Website.

Liability

We exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits or goodwill, loss of data, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with our Website in any way or in connection with the use, inability to use or the results of use of our Website, any website linked to our Website or the content of such websites, including but not limited to loss or damage due to viruses or other harmful programs that may infect your computer equipment, software, data or other property on account of your access to, use of or browsing our Website or your downloading of any material from our Website or any websites linked to our Website.
Nothing in these terms of use shall exclude or limit our liability for death or personal injury due to our negligence or for fraudulent misrepresentation. If you are a consumer your statutory rights are not affected by these terms of use.

Links

Links to our Website are permitted provided that links are only made to the home page of our Website. We reserve the right, in our absolute discretion, to withdraw such permission at any time,
Our Website includes links that allow you to leave our Website and visit third party sites. We have no control over and are not responsible for the content, use by you or availability of third party sites, for any products or services you buy through third party sites or for the treatment of any personal information you provide to any third party.

Privacy

Our Website includes areas where you are requested to input information about yourself. Any information you submit to us through our Website shall be subject to the terms of our Privacy Policy and you grant us a perpetual royalty free licence to use such information for the purposes set out in that policy.

Cookies

We may use cookies on our Website. Further information about cookies can be found in our Privacy Policy.

Statutory Information

Contact details

This website is operated by Stitch Arena, whose registered office is at:

Bligh Cottage, Romaldkirk, County Durham, DL12 9EE, United Kingdom.

E: enquiries@stitcharena.com or sally@stitcharena.com

T: +44 (0)1833 650833

General

If any provision of these terms of use is held by any court or other competent authority to be void or unenforceable in whole or part, the other provisions of these terms of use and the remainder of the affected provisions shall continue to be valid.he failure to exercise or delay in exercising a right or remedy provided by these terms of use or by law does not constitute a waiver of other rights or remedies.
These terms and the use of our Website and their content shall be governed by and construed in all respects in accordance with English law, and you agree to submit to the non-exclusive jurisdiction of the English courts.

Sales and Returns

The Consumer Protection (Distance Selling) Regulations 2000 Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through Stitch Arena website, or by mail order, are, with the exception of certain excepted contracts, subject to The Consumer Protection (Distance Selling) Regulations 2000 ('the Regulations').

If the Regulations apply, Customers may cancel goods purchased from Stitch Arena by sending a written notice of cancellation by post. The notice of cancellation must be delivered within 7 working days of the date of delivery of the goods. The Customer will be responsible for the cost of returning the goods if he/she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to Stitch Arena, the Customer is under a duty to make the goods available for collection at the Customer's expense from the address to which they were delivered.

The Customer is under a duty to retain possession of the goods whilst awaiting return to Stitch Arena and to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.

Delivery and Risk

Any time or date stated for delivery is an estimate only. Stitch Arena makes every effort to dispatch goods on time, but does not accept liability for failure to deliver within the stated time.

Stitch Arena does not accept liability for shortages or damage to deliveries unless the Customer notifies Stitch Arena of the shortage or damage in writing within 7 days of receipt of the delivery.

The Customer has to accept the goods when they are ready for delivery.  Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.  The purchaser will be solely responsible for any taxes or duties that may be liable in their country or state upon receipt or import of products from us.

Errors and Omissions

Stitch Arena makes every effort to ensure that all prices and descriptions quoted in its catalogue and on its website are correct and accurate. However, it is possible that mistakes will occasionally occur. In the case of a manifest error or omission, Stitch Arena will be entitled to rescind the contract, notwithstanding that it has already accepted the Customer's order and/or received payment from the Customer. Stitch Arena’s liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by Stitch Arena after the manifest error has been discovered.

General

Nothing in these terms and conditions affects your statutory rights as a consumer.

If any provision in this Agreement is held to be invalid or unenforcable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.

Any waiver of a breach of this Agreement must be in writing. Any variation of this Agreement must be in writing and signed by a duly authorized Stitch Arena official.

The headings are for convenience only and shall not affect the interpretation of this Agreement.

Any notices given under this Agreement shall be in writing and sent (a) by first class pre-paid post to the last known address of the party; or (b) by fax to their last known fax number; or (c) by e-mail to the last notified e-mail address of the party. The notice shall be deemed served (a) two working days after posting; or (b) upon receipt of a successful fax transmission report; or (c) after system confirmation of e-mail delivery.

These terms and conditions shall be governed by and construed in accordance with the laws of United Kingdom and the parties submit to the exclusive jurisdiction of the United Kingdom courts.

Stitch Arena reserves the right to change or amend these terms and conditions at any time and without prior notice.

Orders

All contracts of sale made by Stitch Arena shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party ("the Customer") with whom Stitch Arena is dealing. Cancellation of orders by business to business customers is not accepted as many orders are dispatched on the same day the order is placed. Cancellation of orders by consumers can only be accepted in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

All orders are subject to acceptance and to availability of the goods ordered: Stitch Arena is entitled to refuse any order placed by you.

(1) You undertake that:

(a) all details you provide to us for the purpose of purchasing goods or services offered on our web site are correct, and

(b) the credit or debit card you use to make a purchase from us is your own card or your company's card, that you are authorized to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

(c) the address you give at the time of registration or purchase is your billing and delivery address. This is the only address that we will accept and use to ship your goods. Any change to the address at a later stage of the payment process will not be accepted and will cause us to be unable to complete or fulfill your order.

(d) stitcharena.com is a retail only site and all goods will be sold on this basis. There will be no trade or wholesale terms available from the website. Anyone may purchase products from us but they will be bound by our retail terms and conditions.

Payment

Stitch Arena standard terms of payment are pay before delivery, and these terms will apply except in the case of transactions where different terms are agreed in writing.

Prices and shipping

Goods and services are invoiced at the price prevailing at time of order.

Stitch Arena reserves the right to modify the prices from time to time.

All prices quoted include VAT, postage and packing.

*Orders must be received by 1.00pm GMT in order to be picked, packed and shipped for next day Special Delivery.

Postage typeCost
 UK Standard 1st Class Delivery£2.20 
 
 Standard Overseas - Europe£4.95
 Standard Worldwide outside Europe £6.95